Shipping and Handling
Privacy
We respect your privacy and will NOT indicate the package contents in any way on the shipping label. All of our orders are sent out in secure, discreet plain packaging with no chance of anyone seeing (or feeling) the contents. There is no mention of Sinful Weekend or the package contents on the parcel. We are required by Royal Mail to provide a return address, however our company name is not mentioned. This is done in order to protect your privacy.
We are, however, required by customs to descibe the contents of the packages we send outside of the UK/ROI, therefore for confidentiality we will use such terms as 'plastic toy' and 'lotion'.
Cost of Delivery
As a special opening offer, all orders for delivery within the UK and ROI are shipped for free. Yes, thats right zero, zip, nothing (with the exception of Liberator furniture items)!
To keep things nice and simple, the rest of our shipping charges are extremely straight forward:-
Shipping to the Rest of Europe - £3.50
Shipping to North America - £20.00
We are sorry but we currently do not accept orders from other areas at the moment but are regularly reviewing this situation so please come back soon or persuade us otherwise.
Delivery Tracking
On the day of despatch you will be sent an email telling you the goods have been despatched. If an item is out of stock we will contact you to let you know the situation and where possible give you an indication of when your products will be available.
We are sorry but Sinful Weekend do not currently offer any form of online order tracking. However, please feel free to contact us if you are concerned over the delivery of any orders.
Overseas Orders
Aside from the UK, Sinful Weekend is pleased to ship to Ireland, the rest of Europe and North America. Currently we do not ship to other destinations but this decision is being regularly reviewed.
Upon Receiving Goods
When you receive your order, please check the contents against the receipt enclosed with the goods. If any items are missing you must advise us within 5 days. If any items are damaged you must advise us within 5 days via e-mail.
If you do not receive your order within 15 working days of receiving our dispatch confirmation e-mail you should contact us for an update. Currently, more than 99% of orders placed with us are being received within 2 working days.
Delivery Schedule
UK
We aim to deliver all completed orders within 2-4 working days for all in stock items. All orders are sent out Royal Mail 1st Class delivery. We do not currently offer any alternative form of delivery to the UK/ROI. If there is nobody available to accept the package, Royal Mail will leave a card advising how to collect your package or arrange for redelivery. We cannot be held responsible for any private arrangements you have with Royal Mail for delivery of packages to an alternative address or safe place.
Outside the UK
We aim to deliver all completed orders in 6-8 days for all in stock items. All orders are sent Airmail. We cannot be held responsible for any private arrangements you have with your local mail delivery service for delivery of packages to an alternative address or safe place.
We are required by customs to descibe the contents of the packages we send, therefore for confidentiality we will use such terms as 'plastic toy' and 'lotion'.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
